Girls' Two Piece Sets Must Haves!
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Time to read 5 min
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Time to read 5 min
What is your return policy?
You can return any Carousel Brands product purchased on carouselbrands.com for any reason within 14 days of your original purchase, we will gladly provide a full refund to the original form of payment.
After 14 days from your original purchase date, and subject to approval, we may allow an item to be returned as long as the product has not been opened and original tags/packaging is still on the product. If approved, we will only be able to provide store credit on carouselbrands.com.
All returns require a Return Authorization (RA) number. This is so that we can process your
refund/credit in our system when the return is delivered to our warehouse. All unauthorized returns will be the property of carouselbrands.com, and they are not subject to credit or freight reimbursement.
You may receive an RA number by emailing us at hello@carouselbrands.com . A customer service representative will email you a confirmation of the receipt of an RA request and a refund receipt. When you are preparing to ship your item(s) back to us, please include a copy of your Invoice with your RA Number written clearly on the top of the page. All returns should be shipped to our warehouse address, which is as follows:
Best of Chums Int'l Inc.
940A Durfee Ave
South El Monte, CA 91733
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 1-2 billing cycles for the credit to appear on your statement. It usually takes about 1 week to process a return, but it can also take up to 2 - 3 weeks depending on the complexity of the return.
Can I cancel or make changes to an order?
Please contact Carousel Brands as soon as possible if you need to cancel or make changes to an order. You may reach a customer service representative at 626.382.2448, Monday through Friday from 8 am-5 pm PST, or via email at hello@carouselbrands.com .
We will be able to make changes to your order if it has not been shipped.
If your order is already in transit, you will need to follow the steps in our return policy. Once we receive the original item(s) back in our warehouse, you will receive a refund for the amount paid (excluding any shipping costs).
What if I want to exchange an item for something else?
Please contact hello@carouselbrands.com if you need an exchange. A customer service representative will provide you with a free shipping code, applicable towards your
replacement. Simply place a new order online with the code. We will bill your
credit card for the new merchandise and refund your original form of payment,
minus the original shipping cost.
If you have any other questions regarding your exchange, please contact us at 626.382.2448, Monday through Friday from 8 am-4:30 pm PST, or email us at hello@carouselbrands.com .
How much are the shipping and handling costs?
Answer Standard: 6-10 Business Days: $7 (FREE on US orders over $150.00 after any discounts/promotions and before tax)
Priority: 3-7 Business Days: $9.00 (Does not deliver to P.O. Boxes and APO/FPO.)
Express: 2-5 Business Days: Prices will vary depending on the weight and dimension of your order parcel. (Orders placed before 10 am will be prioritized that same day. If the order is placed after 10 am it will ship the next business day and arrive within the given time frame.
Overnight/Next Day Air: Unfortunately this service is not available.